在上一篇文章中，我們介紹了 10 句職場商業英文的《動詞》慣用語。
➡️【商用英文溝通】20 句職場商業英文用語，辦公室會話也可以充滿自信 (上)
本篇，我們將介紹《名詞》與《副詞》的職場英文慣用語，以更全面地提升辦公室英文會話能力。
1: customer base | 客戶群
A: Peter, before we begin the campaign for expanding our customer base, we should set up a consumer hotline. Could you arrange that?
Peter，在拓展客群的行銷活動開始之前，我們應該先準備好客服專線。你可以負責安排嗎？
B: Absolutely. We’ll ask the marketing team to arrange that before the campaign launch.
當然。我們會請行銷團隊在活動上線前，將客服專線準備好。
2: down the road | 將來、之後
A: I think we should consider updating the design of our website.
我認為我們應該考慮重新設計我們的網站。
B: Good idea. We’re working on a lot of urgent projects at the moment, so let’s consider this down the road.
這是個好主意，但我們正在處理許多較為緊急的專案，我們可以之後再來討論。
3: due diligence | 盡責、審慎地查證
這個片語是 ‘due’ 和 'diligence’ 的合併，due 在這裡有「應給的、應得的」的意思，diligence 的意思則是「細緻、細心的行為」。兩個單字合併後，便用來說明為了保證財產安全或商業成功而採取的審慎查證行為。
A: Before we enter the South Korean market, we will need to prepare well.
在我們進入南韓市場之前，我們需要做好萬全準備。
B: Yes. The legal affairs department will also need to do due diligence to make sure we don’t break any laws in Korea.
沒錯，法務部門也需要仔細審查，以免觸犯了韓國相關的法律規定。
4: an ad hoc meeting | 特別加開的會議
‘ad hoc’ 為拉丁文片語，意思為「特別的、即興的、臨時安排的」。普遍的用法有二：
■ an ad hoc + (n.)：臨時的 (某事)
■ on an ad hoc basis：視狀況而定
A: We need to discuss this issue with our manager before the next weekly meeting. What do you suggest?
我們需要在下周會議前，與經理討論這項議題。你有什麼建議嗎？
B: How about we arrange an ad hoc meeting for tomorrow? That would give us more time to prepare.
不如我們明日加開一場特別會議？這樣一來，我們就有更多的時間可以預先準備。
5: a brainstorming meeting | 腦力激盪會議
A: Our present approach in this market doesn’t appear to be very effective.
我們現在因應市場的方法似乎沒有太大的成效。
B: Well, we could arrange a brainstorming meeting to generate fresh ideas. What do you think?
不如我們安排一場腦力激盪會議，來集思廣益一下。你覺得如何呢？
6: sales figures | 銷售額；銷售數據
A: In tomorrow’s meeting, I hope you can update everyone on the monthly turnover for last month.
我希望你能在明日會議上，向大家報告上個月的營業額。
B: Sure. I will explain the sales figures in detail.
沒問題，我會再詳細說明各個銷售數據。
7: cost analysis | 成本分析
A: Have you heard back from the marketing manager on when exactly the new sales campaign will start?
關於新銷售活動的確切開始日，你是否有收到行銷主管的回覆呢？
B: Not yet. She says she is still waiting for the finance and accounting department to conclude the cost analysis. She expects to hear from them later in the week.
還沒，她說她仍在等待財務和會計部門的總結成本分析，她預計會在周末前得到他們的回覆。
8: a learning curve | 學習曲線（獲得熟練技巧的過程）
我們常常會使用 'be on a steep learning curve' (陡峭的學習曲線) 來形容一個人處於進步快速的階段。
A: The new sales people are fast learners.
這群新進業務的學習速度非常快。
B: That is true, but let’s remember there is still a learning curve to get used to our sales process, so the sales manager will need to make sure their training is very thorough.
沒錯，但別忘記，熟悉我們的銷售流程仍需要一段消化的過程，所以業務主管需要確保他們獲得完整的訓練。
9: SOP (standard operating procedure) | 標準處理流程
A: Jim, what exactly is the standard operating procedure for applying for access to the server?
Jim, 請問系統登入的標準申請流程是什麼呢？
B: Well, it’s quite simple. Just send an email to IT@bigcompany.com, place ‘Request for Access to Server’ as the subject line, followed by a brief explanation.
非常簡單，只要寄 email 到 IT@bigcompany.com，標題打上「系統登入申請」，並稍作解釋即可。
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